1. Introduction
Welcome to Creator Wallet. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.
2. Information We Collect
2.1 Account Information
When you create an account, we collect your email address, name, and a hashed password. We also collect your email verification status to ensure account security.
2.2 Platform Connection Data
When you connect your revenue platforms (YouTube, Facebook, Instagram, Shopify, etc.), we securely store OAuth access tokens and refresh tokens provided by these platforms. We may also store platform-specific identifiers (such as channel IDs, page IDs) and metadata (such as channel names, page names) to facilitate your revenue tracking.
2.3 Revenue Data
We fetch and aggregate revenue data from your connected platforms using the authorized APIs. This data includes revenue amounts, dates, and currency information. This data is stored to provide you with revenue insights and historical tracking.
2.4 Usage Data
We may collect information about how you interact with our service, including pages visited, features used, and timestamps of activities. This helps us improve our service and user experience.
2.5 Payment Information
If you subscribe to a paid plan, we process payments through Stripe. We do not store your full payment card details. Stripe handles all payment processing and stores payment information according to their privacy policy. We only store subscription status and related metadata.
2.6 Cookies and Tracking Technologies
We use session cookies to maintain your login state and provide secure authentication. These cookies are HTTP-only and secure, meaning they cannot be accessed by JavaScript and are only transmitted over encrypted connections. We do not use tracking cookies or third-party analytics cookies. Session cookies are automatically deleted when you log out or when your session expires.
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our service
- Authenticate your identity and manage your account
- Connect to and fetch data from your revenue platforms
- Aggregate and display your revenue data in a unified dashboard
- Process payments and manage subscriptions
- Send you important service-related communications
- Detect, prevent, and address technical issues and security threats
- Comply with legal obligations
4. Data Storage and Security
We implement industry-standard security measures to protect your information:
- All passwords are hashed using secure cryptographic algorithms
- OAuth tokens are encrypted and stored securely
- Data is transmitted over encrypted connections (HTTPS)
- Access to your data is restricted to authorized personnel only
- We regularly review and update our security practices
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
5. Third-Party Services
We use third-party services that may collect information used to identify you:
- OAuth Providers: When you connect platforms, you authorize us to access data through their APIs (Google, Meta/Facebook, Shopify, etc.). These providers have their own privacy policies governing how they handle your data.
- Stripe: We use Stripe for payment processing. Stripe's privacy policy applies to payment data.
- Email Services: We use email services to send you verification emails and service notifications.
We encourage you to review the privacy policies of these third-party services.
6. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: We may share information with service providers who perform services on our behalf (e.g., hosting, email delivery, payment processing).
- Legal Requirements: We may disclose information if required by law, court order, or government regulation.
- Protection of Rights: We may disclose information to protect our rights, privacy, safety, or property, or that of our users or others.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
7. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: You can access and review your account information and data through your dashboard.
- Correction: You can update your account information at any time.
- Deletion: You can delete your account and request deletion of your data by contacting us or using account deletion features.
- Disconnect Platforms: You can disconnect any connected platform at any time, which will revoke access and stop data collection from that platform.
- Data Export: You can request a copy of your data in a portable format.
- Object to Processing: You have the right to object to our processing of your personal information in certain circumstances.
- Restrict Processing: You may request that we restrict the processing of your personal information in certain circumstances.
- Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format.
If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with your local data protection authority.
To exercise these rights, please contact us using the information provided in the Contact section below. We will respond to your request within 30 days.
8. Data Retention
We retain your information for as long as your account is active or as needed to provide you with services. Specifically:
- Account Data: Retained while your account is active and for up to 90 days after account deletion to allow for account recovery.
- Platform Connection Data: Retained while connected and deleted within 30 days of disconnection.
- Revenue Data: Retained for the duration of your account and for up to 7 years after account deletion for tax and legal compliance purposes.
- Payment Records: Retained for 7 years as required by financial regulations.
If you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal, regulatory, or legitimate business purposes. Some information may remain in backup systems for up to 90 days before permanent deletion.
9. Children's Privacy
Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our service, you consent to the transfer of your information to these countries.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Creator Wallet
Email: help@thecreatorwallet.app